Payment Terms

What you're paying for

Your payment covers your annual allotment rent for the plot you hold with your allotment association. The amount is set by your association, not by AllotMe.

How it works

Your payment is processed by Stripe, an industry-standard payment processor. AllotMe Ltd briefly holds the payment in our platform Stripe account before transferring it to your association's bank account, usually within 7 days.

Service fee

A service fee of 3% is added to your rent at checkout. This covers payment processing (Stripe fees) and the AllotMe platform. The full rent amount still goes to your association - the fee is on top.

For example, a £45 rent payment with a 3% service fee costs £46.35 at checkout. Your association receives the full £45.

Refunds

Refunds are at the discretion of your allotment association. If you have paid in error or need a refund, contact your committee directly. Once they approve a refund, it is processed back through Stripe within 5-10 business days.

Your rights

If you believe a payment was unauthorised or incorrect, you can dispute the charge with your bank. You also have rights under UK consumer protection law.

Data

We do not see or store your card details. Stripe processes your card securely and sends us only a confirmation of successful payment. For details of how we handle personal data, see our Privacy Policy.

Contact

Questions about your payment? Contact your allotment committee. For technical issues: hello@allotme.co.uk.